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...ensuring grievances and complaints from staff and students in NOUN are treated timely and effectively.

Mrs. Riki, N.E.

Director, NOUN Servicom Unit

Message from the Director

SERVICOM Unit is saddled with the responsibility of ensuring quality, timely and cost-effective customer service in all Faculties, Directorates and Units.
It serves as the engine room for service delivery in the University and driven by:
  • the University Management’s commitment to service delivery
  • customers expectations of service delivery.

To deliver first-rate customer service through best practices at all times

To achieve optimum customer satisfaction by promoting service delivery excellence in NOUN.

SERVICOM Unit is saddled with the responsibility of ensuring quality, timely and cost-effective customer service in all Faculties, Directorates and Units. 

NOUN Servicom

SERVICOM is an acronym for Service Compact with All Nigerians . It was established in 2004 as the outcome of a Three-day Special Presidential Retreat on Service Delivery with the President, Ministers, Special Advisers, Presidential Aides and Chief Executives of major Extra-ministerial Departments and Parastatals.

ASK SERVICOM

SERVICOM, is a solemn compact as well as an institutional mechanism conceptualized to fight against service failure by ensuring that organs of government in Nigeria deliver to citizens and other residents in the country, the services to which they are entitled to.

Service Delivery at its Best

It is an initiative of the Federal Government of Nigeria conceived to promote effective and efficient service delivery in MDAs to ensure customer satisfaction and to manage the performance-expectation gap between Government and citizens as well as other members of the public, on issues of service delivery.

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